Omterra Travel – Privacy & Terms of Service

Last Updated: Jan. 18, 2026

This page governs the use of omterratravel.com and applies to all bookings, inquiries, and services provided by Omterra Travel and its affiliated entities worldwide.

By accessing or using this website, you agree to the terms outlined below.

1. Terms and Conditions

• 1.1 Scope of Services Omterra Travel provides travel-related services including, but not limited to: Flight bookings Holiday packages Tours and travel planning services All bookings must be confirmed via phone, email, website form, or authorized payment checkout.
• 1.2 Eligibility You must be at least 18 years old to use this website or make a booking. By using our services, you confirm that you meet this requirement.
• 1.3 User Responsibilities You agree to: Provide accurate and complete information Ensure passport, visa, and travel compliance Review booking details before confirmation Omterra Travel is not responsible for denied boarding, visa refusals, or travel disruptions caused by inaccurate or incomplete information provided by the customer.
• 1.4 Pricing & Currency Prices are displayed in the applicable local currency based on region: USA: USD UK: GBP Hong Kong: HKD Prices are subject to availability and supplier confirmation.
• 1.5 Limitation of Liability To the maximum extent permitted by law: Omterra Travel shall not be liable for indirect, incidental, or consequential damages Our total liability shall not exceed the amount paid for the booking Travel services are subject to third-party suppliers (airlines, hotels, tour operators), and their terms may apply.
• 1.6 Termination We reserve the right to suspend or terminate access to our services if these Terms are violated.
• 1.7 Governing Law The governing law depends on the service location: United States: Laws of the State of Montana United Kingdom: Laws of England and Wales Hong Kong: Laws of Hong Kong SAR

2. Cancellation & Refund Policy

2.1 Cancellations

• Cancellations must be requested in writing via email

• Cancellations within 24 hours of booking may qualify for a full refund if the booking has not been ticketed

• After 24 hours, refunds are subject to airline and supplier rules

2.2 Non-Refundable Services

• • Ticketed flights

  • No-show bookings

  • Special promotional or discounted fares

2.3 Refund Processing

Refunds are processed to the original payment method:

• USA: 7–10 business days

• UK: Up to 10 business days

• Hong Kong: Up to 14 business days

Processing times may vary based on banks or payment providers.

3. Payments & PCI Compliance

We use PCI-DSS compliant payment providers, including Stripe and Affirm, to process payments securely.

• We do not store full card details on our servers

• All transactions are encrypted and processed by certified payment gateways

4. Privacy Policy

4.1 Information We Collect

• Name, email, phone number

• Booking and payment details

• IP address and device information

4.2 How We Use Your Data

• To confirm and manage bookings

• To communicate travel updates

• To improve our services

We do not sell or rent personal data.

4.3 Data Sharing

We may share necessary information with:

• Airlines

• Hotels

• Travel service partners
  Only when required to fulfill your booking.

4.4 Cookies

• We use cookies for analytics, performance, and website functionality.

4.5 Your Rights

• USA (CCPA): Right to access or delete data

• UK/EU (GDPR): Right to correction, portability, and erasure

You may opt out of marketing emails at any time.

5. Company Information

United States

Omterra Travel Inc
1925 Grand Ave, Ste 129
Billings, MT 59102
Email: booking@omterratravel.com

United Kingdom

Omterra Ltd
20 Wenlock Rd
London, N1 7GU
Email: uk@omterratravel.com

Hong Kong

Omterra Limited
Suite C, Level 7
World Trust Tower
50 Stanley Street, Central
Email: hk@omterratravel.com

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

7. Changes to These Policies

We reserve the right to update these policies at any time. Continued use of the website constitutes acceptance of the revised terms.

8. Contact Us

For questions or concerns regarding these policies:

📧 booking@omterratravel.com | reservations@omterratravel.com 📞 903-484-6999 | 305-934-4776 

Edit Template